Refund & Return Policy

Last updated: 03 July 2026

At Luxora, we want you to love every fragrance. If you're not completely satisfied, we're here to help.

Return Conditions

• The product must be unopened, unused, and in its original packaging.
• Return shipping costs are borne by the customer unless the item is damaged or incorrect.
• We reserve the right to inspect returned items before processing a refund.

How to Initiate a Return

• Email us at support@luxora.pk with your order number.
• Include a brief reason for the return.
• Our team will provide you with return instructions and address.

Refunds

• Refunds are processed via the original payment method (for COD, we issue a bank transfer or store credit).
• Processing time: 3–5 business days after we receive and inspect the returned item.
• Original delivery charges are non-refundable.

Exchanges

We offer exchanges for different sizes or fragrances, subject to availability. The exchange process is the same as returns – contact us to arrange.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately. We will arrange a replacement or full refund at no extra cost.

Contact

For any return queries, email support@luxora.pk or use our Contact Us page.